Arrival and Departure
Rooms are available from 4pm to 9pm on the day of arrival and we ask that you please vacate your room by 10am on the day of departure.
Payments
All major Debit and Credit cards are accepted.
Bookings/Deposits
Bookings made within 48 hours of arrival are subject to full pre-payment and are non-refundable. It may be required that deposits are requested at times, subject to the date of booking and number of rooms reserved.
Cancellations/Modifications
If cancelled/modified up to 2 days prior to the date of arrival, then charges will not apply. If cancelled/modified within this period or in the case of no-show(s), the total price of the reservation will be charged.
For Public Holiday(s) or bookings of four or more rooms, the cancellation/modification policy is 7 days prior to the date of arrival. If cancelled/modified within this period or in the case of no-show(s), the total price of the reservation will be charged.
Keys/Access
At Victoria house, we have no physical keys. We operate a digital Pin Number system. The front door and your room door pins will be texted to you prior to your stay.
Children
Sorry no children under 12 years old
Pets
Sorry no pets allowed
Car Parking
There is limited parking on Sheep Street, but there are surrounding streets with unlimited free parking. 2 hour parking is available in the Market Square. Overnight parking is also available at the Free Fosseway long-stay car park by Tesco Supermarket, about 5 minutes walk away.
Smoking
Please note that smoking is not permitted anywhere in Victoria House. An automatic cleaning charge of £100 will be made if any guest is found to have smoked in their room and charged directly to the credit/debit/charge card used at the time of booking/checking-in.
Takeaways
Items such as robes, cut glass decanters etc., are not to be taken with you at the end of your stay. Any items removed from rooms will be charged to your credit card. Victoria House robes are available to purchase.
Damage
In the unlikely event of any damage to the hotel, then charges will be applied to the credit/debit/charge card given at the time of booking/checking-in. All charges will be supported by copy invoices, to which 10% will be added to cover administrative costs.
